For this portion of the project we were charged to delve deeper into the UX process with the creation of personas, an experience map, and beginning to research.
After creating about eight personas, I narrowed it down to three. They are Jimmy, Timmy and Ellie.
The next step in the assignment was to create an experience map. After looking into the works of other UX designers, specifically Adaptive Path's work for the Exploratorium in San Francisco, I created my own take on the Experience Map by plotting each touchpoint in the pre-visit, visit, and post-visit stages and creating a table breaking down the personas unique museum experience.
The final portion was beginning our scholarly research. To get a better understanding of the Information Architecture and UX design process, I decided to get the answers right from the source. I went the Impression 5 contact page and was able to find a detailed list of the staff and began to reach out to multiple people requesting a moment of their time to ask some questions.
I was able to conduct one interview already with Matt Hill, the Exhibits Team Leader. Here are some of his comments from the interview: